what to do when firestick won't turn on

what to do when firestick won’t turn on

Are you having trouble turning on your Firestick? It can be frustrating when your entertainment device doesn’t work as it should. However, before you panic and start looking for a replacement, there are a few things you can do to troubleshoot the problem. In this article, we will guide you through some simple steps to help you get your Firestick up and running again. Whether it’s a power source issue or a remote control malfunction, we’ve got you covered. So, let’s dive in and explore what to do when your Firestick won’t turn on.

Check the power source

When your Firestick won’t turn on, the first thing you should check is the power source. Sometimes, the issue can be as simple as a loose connection or a dead battery in your remote. Start by checking if the Firestick is properly plugged into a power outlet or USB port. If it’s not, plug it in and wait for a few seconds to see if it turns on.

If you’re using an extension cord or power strip, try plugging the Firestick directly into a wall outlet instead. This will eliminate any potential issues with the power source and ensure that your device is receiving enough power to turn on.

If you’ve confirmed that the Firestick is properly connected to a power source but still won’t turn on, try unplugging it from the power source for at least 30 seconds before plugging it back in. This can sometimes reset the device and fix any minor glitches that may be causing it to malfunction.

By checking and ensuring that your Firestick is properly connected to a reliable power source, you can eliminate one of the most common reasons why it might not be turning on.

Check the remote

If your Firestick won’t turn on, the problem might be with your remote. The first thing you should do is check the batteries in your remote. Make sure they are properly inserted and have enough power. If the batteries are low, replace them with fresh ones.

If the batteries are not the issue, try resetting your remote by holding down the Home button for 10 seconds. This will reset the connection between your remote and Firestick.

If resetting your remote doesn’t work, try pairing it again with your Firestick. To do this, press and hold the Home button for 10 seconds until you see a message on your TV screen asking if you want to pair your remote. Follow the on-screen instructions to complete the pairing process.

If none of these steps work, there may be an issue with your remote that requires further troubleshooting or replacement. In this case, contact Amazon customer service for assistance in resolving the issue.

Check the HDMI port

Another potential issue that could be causing your Firestick to not turn on is a problem with the HDMI port. If the port is damaged or dirty, it may not be able to properly connect with your TV and power on.

To check if this is the issue, first make sure that the HDMI cable is securely plugged into both the Firestick and your TV. If it still won’t turn on, try using a different HDMI port on your TV or testing the Firestick on another TV to see if it works.

If none of these solutions work, you may need to clean the HDMI port. Use a soft cloth or brush to gently remove any dust or debris from the port. Be careful not to use anything too abrasive that could damage the port.

By checking and potentially cleaning your HDMI port, you can eliminate one possible cause for why your Firestick won’t turn on.

Check for updates

If your Firestick won’t turn on, it’s important to check for updates. Sometimes, the device may not turn on because it needs an update to fix any bugs or glitches that are preventing it from functioning properly.

To check for updates, go to Settings > My Fire TV > About > Check for Updates. If there is an update available, follow the prompts to download and install it. Once the update is complete, try turning on your Firestick again.

If there are no updates available or if updating doesn’t solve the issue, there may be a more serious problem with your device. In this case, you should contact customer service for further assistance.

Contact customer service

If you have tried all the troubleshooting steps mentioned above and your Firestick still won’t turn on, it’s time to contact customer service. Amazon offers excellent customer support for their products, and they will be able to assist you in resolving the issue.

To contact customer service, go to the Amazon website and navigate to the “Contact Us” page. You can choose to contact them via phone or chat, depending on your preference. Make sure you have your Firestick serial number handy as they may ask for it during the call or chat.

The customer service representative will guide you through additional troubleshooting steps or may suggest a replacement if necessary. Remember to be patient and polite during the interaction as they are there to help you resolve the issue. With their assistance, you should be able to get your Firestick up and running again in no time!


In conclusion, when your Firestick won’t turn on, it can be frustrating and stressful. However, there are several steps you can take to troubleshoot the issue and get your device up and running again. Start by checking the power source and ensuring that all cables are properly connected. Next, check the remote to make sure it’s working correctly. If those steps don’t work, try checking the HDMI port or updating your device’s software. And if all else fails, don’t hesitate to contact customer service for further assistance. By following these steps, you can quickly resolve any issues with your Firestick and get back to enjoying all of your favorite content.

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